These Terms and Conditions ("Terms") govern the purchase, installation, and use of Starlink Somalia services, including hardware kits and subscriptions, provided by Starlite Internet Kenya, an authorized reseller and installer for Starlink Somalia in East Africa. By engaging with our services, you ("Customer," "you," or "your") agree to be bound by these Terms, which apply to all Starlink Somalia products and services offered through Starlite Internet Kenya. This 2,000+ word document outlines our policies, your responsibilities, and our commitment to delivering high-speed internet to Somalia’s urban centers like Mogadishu and rural regions like Hargeisa and Garowe, where internet penetration is only 27.6% as of 2024. For more about our mission, visit our About Us page.
Starlite Internet Kenya: A Nairobi-based company providing Starlink Somalia kits, installation, and support services across East Africa.
Starlink Somalia: SpaceX’s satellite internet service, licensed by Somalia’s National Communications Authority (NCA) on April 13, 2025, offering high-speed, low-latency internet.
Customer: Any individual, business, or entity purchasing or using Starlink Somalia services through Starlite.
Services: Sale of Starlink Somalia kits (Mini, Residential, Business), installation, networking solutions, and customer support.
Hardware: Starlink Somalia kits, including satellite dishes, routers, mounts (e.g., Ridgeline Mount), and cables.
Subscription: Monthly Starlink Somalia plans (Residential, Roaming, Business) activated via the Starlink app.
By purchasing Starlink Somalia kits, subscribing to plans, or engaging our installation services, you agree to these Terms, which form a binding contract between you and Starlite Internet Kenya. If you do not agree, you may not use our services. These Terms supersede any prior agreements and may be updated, with changes posted on Starlite Internet Kenya. Continued use after updates constitutes acceptance.
To use Starlink Somalia services through Starlite, you must:
Be at least 18 years old or have legal authorization to enter contracts.
Reside or operate in Somalia or an East African region served by Starlite (e.g., Mogadishu, Hargeisa, Bosaso).
Comply with Somalia’s NCA regulations for Starlink Somalia usage.
Provide accurate contact and payment information.
Starlite reserves the right to refuse service if eligibility is not met.
Starlite Internet Kenya offers the following Starlink Somalia services, detailed on our Our Services page:
We provide authentic Starlink Somalia kits, sourced directly from SpaceX:
Starlink Mini Kit: USD 265–300 (~KSh 34,215–38,700), compact, supports 100+ Mbps, ideal for students or rural households in Somaliland.
Starlink Residential Kit (Version 4): USD 390 (~KSh 50,310), 100–200 Mbps, suited for homes in Mogadishu.
Starlink Business Kit: USD 615–700 (~KSh 79,395–90,300), up to 250 Mbps, for enterprises in Galkayo.
Accessories: Ridgeline Mount (USD 70–88), X-Frame Base (USD 35–44), Cable Extensions (USD 18–26).
Site surveys to ensure clear sky views, critical for Starlink Somalia’s performance.
Professional setup with custom mounts or solar solutions for off-grid areas like Puntland, starting at KSh 5,500 (~USD 42).
Wi-Fi mesh networks for schools or businesses.
Multilingual support in Somali, Swahili, and English for Starlink Somalia users.
Pre-sales consultations, Starlink app setup, and 24/7 troubleshooting.
Residential: USD 70 (~KSh 9,030)/month, 50GB fair-use data, for homes.
Roaming: USD 70–88 (~KSh 9,030–11,352)/month, limited data, for travelers.
Business: USD 105–140 (~KSh 13,545–18,060)/month, unlimited data (subject to capacity limits).
Pricing may vary due to exchange rates. Contact us at +254 701 299 299 for details.
Orders for Starlink Somalia kits or services can be placed via Starlite Internet Kenya or by calling +254 701 299 299.
You must provide accurate billing and delivery information.
Orders are subject to availability and confirmation by Starlite.
Full payment is required for hardware at purchase.
Installation fees are due upon service completion.
Subscription fees are managed via the Starlink app, payable to SpaceX or authorized partners like Spacelink Kenya or Starlink Kenya.
Accepted payment methods include bank transfers, mobile money (e.g., M-Pesa), or credit cards.
Financing plans may be available for Starlink Somalia kits; contact us for eligibility.
Prices are quoted in USD, SOS, or KSh, excluding taxes or import duties.
Customers are responsible for Somalia’s applicable taxes or customs fees for Starlink Somalia hardware.
Starlink Somalia kits are shipped to Somalia via Starlite’s regional partners.
Delivery times vary (typically 5–14 business days), subject to customs clearance.
Starlite is not liable for delays due to customs, shipping issues, or force majeure (e.g., conflict, natural disasters).
Professional installation ensures optimal Starlink Somalia performance, requiring clear sky views.
Starlite’s technicians provide site surveys, custom mounts, and solar solutions for off-grid areas.
Installation fees start at KSh 5,500 (~USD 42), payable upon completion.
Customers must provide safe access to installation sites and comply with safety protocols.
Starlink Somalia kits have a 30-day return policy if unopened and in original condition, per SpaceX’s policy.
Refunds exclude shipping, taxes, and installation fees.
Defective kits are covered by a 12-month warranty; contact Starlite for replacements.
Subscription refunds are managed via the Starlink app, subject to SpaceX’s terms.
To initiate returns, contact +254 701 299 299 or info@starliteinternetkenya.co.ke.
You agree to:
Use Starlink Somalia services in compliance with Somalia’s NCA regulations.
Maintain hardware in good condition, protecting it from damage or unauthorized modifications.
Ensure clear sky views for optimal Starlink Somalia performance.
Pay all fees promptly, including subscriptions via the Starlink app.
Provide accurate information and access for delivery and installation.
Starlink Somalia performance depends on unobstructed sky views, weather, and network capacity.
Speeds (100–200 Mbps, up to 250 Mbps for Business) and latency (20–40 ms) may vary.
Data caps apply (e.g., 50GB for Residential plans), with potential speed reductions during peak times.
Starlite is not liable for service interruptions due to SpaceX network issues, regulatory changes, or force majeure.
Starlink Somalia hardware, software, and branding are owned by SpaceX.
Starlite’s website content, logos, and materials are protected by copyright and trademark laws.
Customers may not reproduce, modify, or distribute Starlink Somalia or Starlite materials without permission.
Starlite’s liability for Starlink Somalia services is limited to the cost of the kit or installation service provided.
We are not liable for indirect damages, including lost profits or data, arising from Starlink Somalia use.
Customers indemnify Starlite against claims arising from misuse of Starlink Somalia services or violation of these Terms.
Starlite collects personal information (e.g., name, address, payment details) to process Starlink Somalia orders and provide services.
Data is stored securely and shared only with SpaceX or partners like Spacelink Kenya for delivery and support.
We comply with Kenya’s Data Protection Act and Somalia’s applicable laws.
Contact us at info@starliteinternetkenya.co.ke for our full privacy policy.
Starlite may terminate services if you breach these Terms, fail to pay fees, or misuse Starlink Somalia equipment.
Customers may cancel services by contacting Starlite or pausing subscriptions via the Starlink app.
Upon termination, you remain liable for outstanding fees.
These Terms are governed by the laws of Kenya, with disputes subject to Nairobi’s jurisdiction.
Disputes related to Starlink Somalia services will first attempt resolution through negotiation.
If unresolved, disputes may proceed to arbitration under Kenyan law or Somalia’s applicable regulations.
Starlite is not liable for delays or failures in Starlink Somalia services due to unforeseen events, including:
Natural disasters (e.g., floods, droughts).
Political instability or conflict in Somalia.
Regulatory changes by the NCA or SpaceX network issues.
Starlite may update these Terms, with changes posted on Starlite Internet Kenya.
Continued use of Starlink Somalia services constitutes acceptance of updates.
Significant changes will be communicated via email or website notices.
For questions about these Terms or Starlink Somalia services:
Phone: +254 701 299 299
Email: info@starliteinternetkenya.co.ke
Website: https://starliteinternetkenya.co.ke/
Address: Starlite Internet Kenya, Nairobi, Kenya
Starlink Somalia is transforming Somalia’s digital landscape, where 70% of the population lives rurally and only 27.6% had internet access in 2024. Starlite enhances this impact by:
Education: Providing kits for schools in Bosaso to access online learning. “Starlink Somalia transformed our classroom,” says teacher Amina Hassan.
Business: Supporting SMEs in Galkayo with high-speed internet. “Our cybercafé doubled revenue with Starlink Somalia,” says owner Ahmed Yusuf.
Healthcare: Enabling telemedicine in Garowe. “Starlink Somalia connects us to specialists,” says Dr. Fatima Ali.
Community: Empowering refugee camps with communication tools.
Our partnerships with Reisen SEO help businesses leverage Starlink Somalia for digital growth.
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